Understanding customers and processes through the power of analysis
Customer Experience Research & Analysis
Olio has supported Dubai Airports Customer Research Department explore the data that they are collecting from across their airport community.
Dubai Airports have embarked on many innovative ways of defining and understanding their passengers and their needs.
Olio has been able to help them explore the ways that their bespoke survey questions and customer experience data can be used to communicate passenger perceptions into meaningful information – and in turn, great decision-making advice for their experience improvements and investments.
Olio has truly helped us activate a deeper understanding of our Customer Experience performance, and their work has brought to life the voice of our passengers.
